Each order you place is a legally enforceable contract. If you fail to pick up your order, you are still obligated to pay for the items you order.
In cases where you have paid a deposit to reserve an item where the final total is not known until pickup, your deposit is a legal commitment to pay the balance owed by the date specified. If you fail to pay the balance for the item you reserved, you will forfeit the deposit amount.
Our goal is to provide the highest quality products to our customers while also providing the best care to the animals we raise. In some cases, this may mean we are unable to fill your order. In this case, we will offer you a store credit in the amount of your payment, or a refund of the paid amount, at our discretion.
We take great pride in the quality of our products and do not sell anything we would not serve to our own family. If you are unhappy with any of our products for any reason, we ask that you allow us to work with you to reach a solution.